Frequently Asked Questions

We accept Credit Card (Visa/MasterCard), MADA card, Apple Pay, Tabby, and Cash on Delivery (available in Bahrain only).

Orders can be modified or cancelled within 2 hours of placement. After this time, the order enters our fulfillment process and cannot be changed.

Currently, we offer local delivery within Bahrain only. We are working on expanding delivery to other GCC countries soon.

Local Delivery within 2 days is available for eligible Bahrain orders. During peak seasons or sales, delivery may take longer.

Local delivery is charged at checkout based on your Bahrain delivery setup. Promotional delivery offers may apply during selected campaigns.

Yes, once your order is confirmed for delivery, you will receive delivery updates to help you monitor your order status.

We offer a 3-day return and exchange window from the date you receive your order. Items must be unused, unworn, and in their original condition with all tags and packaging intact. No return, refund, or exchange will be processed without a completed Return & Exchange Request Form — this is compulsory, no exceptions. View full policy & fill out the form →

You must fill out the Return & Exchange Request Form on our Return & Exchange Policy page, then download it and send it via WhatsApp to +973 38000206 along with clear photos of the item(s). Requests submitted without the form will not be processed.

Yes. If you'd like the exchanged item delivered to your address, a fee of 4 BHD applies. If you prefer to pick up the exchanged item yourself, the fee is 2 BHD. The form must still be submitted in both cases.

Yes, size exchanges are available within 3 days of receiving your order, subject to stock availability. Items must be unworn and in original condition. You must submit the mandatory Return & Exchange Request Form — fill it out here.

Please refer to our Size Guide page for detailed measurements and sizing charts. If you need assistance, our customer service team is happy to help.

Femi9 uses high-quality fabrics including cotton, silk, chiffon, and other premium materials suitable for modest fashion. Each product description includes specific fabric details.

Care instructions are provided on each garment's label. Most items can be hand-washed or machine-washed on gentle cycle. Delicate items may require dry cleaning.

Click on "Account" at the top of our website and follow the registration process. Having an account allows you to track orders, save addresses, and manage your wishlist.

Yes, we take data security seriously. All personal information is encrypted and protected according to our Privacy Policy. We never share your information with third parties without your consent.

You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of our marketing emails, or by updating your preferences in your account settings.