Frequently Asked Questions

We accept Credit Card (Visa/MasterCard), MADA card, Apple Pay, Tabby, and Cash on Delivery (available in Bahrain only).

Orders can be modified or cancelled within 2 hours of placement. After this time, the order enters our fulfillment process and cannot be changed.

Currently, we offer local delivery within Bahrain only. We are working on expanding delivery to other GCC countries soon.

Local Delivery within 2 days is available for eligible Bahrain orders. During peak seasons or sales, delivery may take longer.

Local delivery is charged at checkout based on your Bahrain delivery setup. Promotional delivery offers may apply during selected campaigns.

Yes, once your order is confirmed for delivery, you will receive delivery updates to help you monitor your order status.

We offer a 3-day return policy. Items must be returned in their original condition with tags attached. Please refer to our Refund Policy for detailed information.

To initiate a return, please contact our customer service team with your order number. We will guide you through the return process.

Yes, size exchanges are available within 3 days of purchase, subject to stock availability. Items must be unworn and in original condition.

Please refer to our Size Guide page for detailed measurements and sizing charts. If you need assistance, our customer service team is happy to help.

Femi9 uses high-quality fabrics including cotton, silk, chiffon, and other premium materials suitable for modest fashion. Each product description includes specific fabric details.

Care instructions are provided on each garment's label. Most items can be hand-washed or machine-washed on gentle cycle. Delicate items may require dry cleaning.

Click on "Account" at the top of our website and follow the registration process. Having an account allows you to track orders, save addresses, and manage your wishlist.

Yes, we take data security seriously. All personal information is encrypted and protected according to our Privacy Policy. We never share your information with third parties without your consent.

You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of our marketing emails, or by updating your preferences in your account settings.